Process Manager Sales and Service

Our sales and service departments work in a direct relationship with the customers and end-users. As a Process Manager Sales and Service (PM) it is your day-to-day job to help your colleagues work faster, better and smarter. You take care that this happens in a well-organized, efficient and transparent way. You will manage these processes in our global Customer Relationship Management (CRM) system. You keep an overview and ensure that the adjustments create value for customers, colleagues and the company. In short, this is a fun and challenging job with impact!

Locatie: Roosendaal, Nederland
Vacature: Process Manager Sales and Service

Tasks and responsibilities

  • The PM is responsible for defining processes that are both practical and transparent.
  • You manage the user licenses and security roles.
  • You are responsible for data quality management.
  • As we are in the process of implementing a global cloud-based CRM system (Microsoft D365 CRM), we expect a practical level of system knowledge and abilities to adapt the system. However we are not looking for a system programmer.
  • You collect and analyze user data to continually improve the processes in our system. You understand that the CRM system primarily needs to support its key users.
  • You are able to clearly define and implement these processes in the system, aligned with our business objectives.
  • As we employ a sizeable sales and service organization, you are responsible for continuous training of this group.
  • You are expected to manage the deployment pipeline of system updates and communication to the users.
  • You are to make sure the system is compliant with internal IT standards.

What we require

  • Bachelor’s Degree in business administration, organizational sciences or process management;
  • Knowledge/experience with complex processes and systems in sales and/or service setting;
  • Knowledge/experience with Microsoft CRM D365;
  • Knowledge/experience with Microsoft Dataverse, PowerApps and Power Platform;
  • Excellent computer skills;
  • Excellent communication skills;
  • English fluent;
  • You are a pragmatic person, a self-starter, detail oriented and conscientious.

What do we offer

  • A fulltime position in an innovative, fast growing international company;
  • An informal work-environment where lines are short and responsibilities are high;
  • An excellent package of employment conditions that are appropriate for the position;
  • The opportunity to develop your personal skills and competencies;
  • Career advancement opportunities;
  • Hybrid workplace: 30%-50% working remote possible.

Solliciteer direct!

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