The events surrounding the coronavirus follow each other quickly and the corresponding measures affect us all. We also take precautions with regard to the health and safety of our employees, their families and of course our customers. At the same time, we try to serve our customers without interruption. We follow the guidelines drawn up by the national government. Appointments and meetings up to April 6 are either handled online or rescheduled.
We do everything within our power to keep production running and deliver the machines in accordance with the agreements made. That is why, more than ever, we are also in close contact with our suppliers and logistics partners and we work together to achieve this. We will try to inform the best we can, through your regular contact person. If you have any questions, you can of course contact your regular contact person yourself.
We kindly request you to place orders by telephone or email. In case you want to pick up parts, please indicate this clearly in advance. We put the ordered parts outside so that they can be picked up by you. In case you have to wait, keep 1.5 meters away from other people at all times. Under normal circumstances we would like to offer you a drink, but we hope you understand that this is not possible now.
In the event of a standstill or very urgent problems that cannot be solved remotely, we will, if possible, send a service technician. Requests for preventive maintenance by a service technician can be placed as normal, but the time of execution will be partly determined by the situation surrounding the coronavirus at that time and the restrictions imposed by the government. It goes without saying that physical contact (no handshakes) is avoided during a visit and that sufficient distance (1.5 meters) is kept between each other.
Other training and service related visits will take place as much as possible online. The commissioning of machines also takes place remotely as much as possible.
Our contact details for parts and service can be found here.
We trust to have informed you and we will continue to monitor the situation closely and keep you informed.
Again, thank you for your understanding.
On behalf of all employees of Ploeger